FAQ




Subscription Plans


How does pricing work?


How do Monthly Subscription Plans work?


How do I decide which plan is right? How do I know how many clicks/UEMs I need?


I've signed up for a Subscription Plan. How does billing work?

The Subscription Plans listed don't meet my needs. What can I do?

I've received an automated payment failure or unpaid invoice notification. What should I do?


How can I update my billing / credit card information?




Understanding "Clicks"


What is a click?


Why clicks?


Do clicks on Replays (Completed Events) count?


Are clicks unique?


How do I track my clicks?

How does API use count?

What happens when I exceed the click limit of my CiL Trial?

What happens when I exceed the click limit of my Subscription Plan?

How are Readers blocked?

I want to limit how many extra-click charges I incur. How can I set a maximum charge amount?

How can I unblock my events if I reach my Maximum Extra-Click Charge threshold?



Upgrading, Downgrading and Cancelling

I'm incurring too many extra-click charges. Can I upgrade my plan?

My plan has a higher monthly clicks threshold than I need. Can I downgrade my plan (monthly subscribers)?


My plan has a higher monthly clicks threshold than I need. Can I downgrade my plan (annual subscribers)?


I have Upcoming Plan Changes pending. How do I change this?


I no longer need the service. How can I cancel or unsubscribe?