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10:28

Liz Colville - Keith Ferrazzi is the author of "Never Eat Alone" and "Who's Got Your Back?" The latter is the #1 book on Amazon.

10:30

Liz Colville - Americans are more and more isolated, say that no one "has their back" - even married people.

10:30

Liz Colville - IBM now internally referred to as "I'm By Myself"

10:31

Liz Colville - Workplace and community groups: group mentality helps self-esteem, e.g. Jenny Craig. Working with others trying to lose weight, not yourself.

10:31

Liz Colville - Of course, digital world is exacerbating sense of isolation

10:34

Liz Colville - If employees forge friendships - at least one - companies are more successful, says Ferrazzi's data.

10:36

Liz Colville - Reminds me of a great book - "Bowling Alone" by Robert D. Putnam - about the dissolution of community in America http://www.bowlingalone.com

10:40

Liz Colville - Certain people create an environment around them that is warm, inviting, makes others feel good about themselves.

10:40

Liz Colville - Ferrazzi asks us to judge people in the audience. Then says because we're New Yorkers, we've already judged everyone. Yikes!

10:42

Liz Colville - Kindness, generosity seemingly "hardwired" in Greatest Gen (Ferrazzi's Aunt Rose, for example).

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